error_outline Only administrators can perform these actions
In Ans, you have the possibility to manage the accounts of employees and students in the platform. Below you can find different actions for students explained step-by-step. Certain actions can be done via the personUsers menu and certain actions can be done from the settings menu of a specific user. In this article we will explain the options per menu.
Options to manage students via the user menu
To navigate to the user menu, follow the steps below.
- Click the domain School name in the menu on the left.
- Click personUsers in the menu at the top.
- By default the Employees tab will be displayed, click on the Students tab to switch to the student overview.
At this overview, all students of your school are displayed. 25 students are displayed at one time. You can use the search bar to search for a specific student. The search bar can be used to search on name, email address or student number. On the left side, you will see a dropdown menu where you can switch from the student overview to the alumni overview.
In the student menu, the following actions can be executed:
To invite a new student to your school, click on the button New student in the top right corner. You will be required to fill in the student name, email address and student number. After you click on Create, Ans will send an invitation to the user which allows them to set a password. We will not send an invitation if the option 'Enforce SSO' is enabled, as users are required to login via Single Sign-On with this option. If the 'Invited' chip appears next to a student's name, it means the student has not yet clicked on the invitation link sent to them via email.
error_outline Please note that importing information may overwrite the email and student number of existing users if not used precisely. More information about this can be found below.
It is possible to import students in batch to Ans. Ans will check the import file per row. If either the email or student number is found, the other attribute will always be overwritten from the import file. This is elaborated with two examples:
- If the import file finds a student number which is also present in Ans, the import feature tries to find an email address. If the email address exists but is connected to another user in Ans, both accounts are merged.
- If the import file cannot find the student number, but can find the email address in Ans, the student number of the existing account in Ans will be overwritten.
You can import students by following the steps below.
- Navigate to the students overview menu.
- Click Import and then click Download template file or create a .CSV, .XLS, or .XLSX file that needs to contain at least one column, consisting of a 'student number', optionally you can add extra columns for 'email' and 'extra time'. Any value in 'extra time' will enable extra time for the student. The order of the columns is not important.
- Click Browse for a file and select the file, or drag and drop the file into the pop-up.
- Check the checkbox 'Overwrite information from existing students' if you want to overwrite the name of the students. Please note, the email and student number will always be overwritten if the information provided does not match the information in Ans.
- Check the checkbox 'Send invitations' to send invitations to new students. This option is not possible if your school enforces Single Sign-On (SSO).
If a student has two different accounts connected to Ans, you can merge them into one account. This option will only work if you have selected exactly two accounts by making use of the checkboxes on the left side of the account. After selecting two accounts which you would like to merge, you can click the merge icon. Within the dialog that appears, you will see the name, email address, student number and whether they have right on extra time of the two accounts. You can fill in the desired input. To fill the input fields with the details of the other student, you can click on the arrow next to the Save button and click on Switch users. If the user information is correct, you can click Save. The accounts are merged. The courses and assignments of both old accounts will all be added to the merged account.
If required, a student can be given the right to extra time for all assignments within your school. The right to extra time for all assignments can only be allocated by an administrator. You can give certain students the right to extra time for all assignments, from the Students overview. In the column 'Right to extra time', click on the - and then click Right to extra time. The text 'Right to extra time' will indicate that the student has the right to extra time for all assignments within your school. If you need to undo this, click on the text 'Right to extra time' and then click None.
When an instructor is setting up a timeslot for their assignment, they will see the group 'All learners with the right to extra time'. In the image below, an instructor has created two different groups. As you can see, Ans creates one additional group with all learners with the right to extra time per group.
The instructor can then allocate the amount of extra time to give to the learners within each group by adjusting the timeslot. Please keep in mind that these students will not automatically receive extra time unless a separate timeslot is created.
By marking a student as 'alumni', they will be hidden from the user overview. This is useful for keeping your overview of students clear and organised. Marking a student as alumni does not delete or deactivate the student, it only removes them from the default view.
To mark a student as alumni, select the student(s) in the student overview by making use of the checkbox on the left side of the account. Click school and then click Confirm. The student is then hidden from the student overview. To see which students you have marked as alumni, click the dropdown menu 'Students' and click Alumni.
Please note that email addresses associated with alumni accounts can be reused. If a different school enrolls a student using an email address already linked to an alumni account, the email will automatically be removed from the alumni account, making it available for the student at the new school.
The option to remove the account of a student needs to be done from the individual student overview. This cannot be done in bulk. This is explained in more detail in 'Options to manage an individual student' section below.
Options to manage an individual student
To navigate to the menu of an individual student, follow the steps below.
- Click the domain School name in the menu on the left.
- Click personUsers in the menu at the top.
- By default the Employees tab will be displayed, click on the Students tab to switch to the student overview.
- If necessary, you can use the search bar to search on email address or name to find the student.
- Click on the name, email address or student number of the student.
- You will now see the overview of the selected student. The different options (tabs) are explained below.
On the left side of the student menu, you will see the name, student number, email address and their role (student). On the right side, you will see eight different tabs. The first tabs will show you different information. These are briefly described below. On the last tab 'Settings', you have the possibility to adjust certain information of the individual student.
Schedule
Displays the overview of all live and scheduled assignment of the courses to which the student is a member of
Courses
Displays all courses to which the student is a member of
Classes
All classes to which the students is added are visible here
Results
Displays an overview of all of the student's results across all courses. Marks are colour-coded for quick reference, with green indicating a pass and red indicating a fail. If the result has not been reviewed, the chip ‘Result is not fully graded yet’ will be displayed.
Login history
Displays the history of login attempts of the student
Email activity
Displays the emails sent by Ans to the student, for example the invitation emails
Accounts
Displays the accounts that are linked to the student
Log
Displays the changes that have been made to the student account
Settings
At the settings tab, you have the ability to edit multiple attributes of the student's account. It is also possible to perform certain actions. Below you can find an overview of all actions which can be executed.
After clicking on Settings, the following options are available:
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Change the name
At the top of the menu you can change the name. Click Rename to confirm the changes.
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Change the email address
In the email address field you can set a different email address. Click Update to confirm the change.
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(Re)send an invitation
If a student is invited for Ans, they will receive an email which allows them to create an account. If the URL in this email is no longer valid, this option will resend the invitation. The invitation can be sent once per 24 hours. If it was triggered before, the button will be greyed out.
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Reset password
Clicking this option will send an email to the student with the request to set a new password. This option will have no effect if the 'Enforce SSO' option is enabled in the school settings. If 'Enforce SSO' is enabled, users will not be able to log in with a username and password.
In the danger zone section of the settings menu, additional actions can be executed.
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Change student number
If necessary, you can update the student number.
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Assume identity
As an administrator, you have the option to take over the account of a student by assuming the identity of that user. This can be useful to help students with issues that they are unable to resolve on their own. When assuming the identity of a user, a red bar will display at the top of the page at all times. Any action performed while taking over a user's account will persist.
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Convert to employee
If you want to convert a student to an employee, it is possible to convert the account into an account with an employee role by clicking this option. When converting, the student to an employee, they will automatically be assigned the role 'staff'. Please note, it is also possible to add students to a single course with the staff role. We suggest this in cases where a student only needs to be added a few courses as staff member.
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Unlink account from SSO
Unlinking SSO from an account, allows SSO login to be used for a different account in another institution.
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Block account
Blocking an account can be used if an student temporarily leaves your school. The advantage of blocking accounts compared with removing accounts is that you can unblock the account again. Ans will keep all data under the blocked account, nothing is removed. After unblocking the account, the connected courses and question banks will still be connected to the account. If a user with a blocked account tries to login, they will be informed that their account is blocked and they need to contact an administrator.
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Remove account
By removing a student account, the associated results will be anonymised. The student number will be retained. Students will remain in the Removed users tab at the school settings for 180 days. After this time, they will be permanently deleted. Administrators have the rights to restore removed accounts. Please note that all information is anonymized at this overview and deleted students will only be displayed as 'Removed student' with a student number.
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