Removed users

error_outline Only administrators can perform this action

error_outline From 1 September 2026, accounts that remain in Removed users for more than 180 days are permanently deleted automatically on a daily basis.

In the settings of your school, you are able see an overview of all deleted users within your school. For deleted employees and students, you will see their names and the date on which they were deleted. For students, you will also see the student number.

Administrators have the rights to restore or permanently delete removed users. Users that are deleted will remain in the Removed users tab at the school settings. When a removed user is restored, their associations (e.g., classes, departments) are fully restored as well.

To view, restore or permanently delete a removed user, follow the steps below.

A role filter helps narrow down the list of accounts. A search bar also allows removed accounts to be located by entering a name, email, or student number. After an account is restored, a direct link to the profile appears in the bottom-left corner, making it easy to jump to the restored account immediately.

When restoring students, Ans will check if the student number can be found in the removed users. If so, the student is restored and all courses, assignments, results and other relevant information are restored. For employees, Ans tries to match the email address, which is stored in the database. If the email address can be found, the employee will be restored. This can only be done if the email address is a validated email address of an activated account.

When a removed user signs in via Single Sign-On, the user will now be restored unless the "Prevent SSO from creating accounts" option is enabled in the school settings. If the option is disabled, the user will be taken to the inactive page.