Go to the test you recently uploaded the scans of and click Solve issues.
If both pages are the same, one of them can be deleted, this is done by selecting the right page by using the keyboard_arrow_left-icon and keyboard_arrow_right-icon of the pages and clicking delete at the top right of the pages. This should be done for all pages in the window.
If both pages are not equal, check whether the pages (so the barcodes) are correct. If this is not the case, so, for example, one of the pages is page 4 out of 10 and the other is page 5 out of 10, select the page of which the barcode is incorrect and click Edit. In the next window, the barcode can be changed. After changing the barcode and saving, the page will be shifted to the right location automatically. This could solve the duplicate error right away, but it could be that still more pages are duplicates.
If both barcodes are equal, but the writing in the answer boxes are different, two different students have made an exam with the same barcode. To solve this, select all pages in the window, the one belonging to the same student. This can be done easily by looking at the filenames of the scanned pages. The filenames have an increasing or decreasing number in them when the pages are scanned in a row (so they were not shuffled). From the filename, it can be found which pages are scanned right after each other. This indicates which pages are of one student, and which of the same. Select for all pages that are of one student, the checkbox in front of the pages. When all the right pages are selected and their checkboxes are checked, click Merge & exit, on top of the window to indicate that the pages are belonging to one and the same student.
Unknown student
Click the School name in the menu on the left.
Click Print & Scan in the menu at the top.
Go to the test you recently uploaded the scans of and click Solve issues.
Fill in the Student id and Student name or select Unknown student.
Click Save & Next to go to the next issue.
Missing pages
Click the School name in the menu on the left.
Click Print & Scan in the menu at the top.
Go to the test you recently uploaded the scans of and click Missing.
Upload the missing page(s) or click Fill with empty page.
Unrecognised pages
Click the School name in the menu on the left.
Click Print & Scan in the menu at the top.
Go to the test you recently uploaded the scans of and click Missing.
Click Incomplete forms.
Click Edit for each not recognised page.
The page is displayed with a magnifying glass to read the code. Ans makes a suggestion for the correct number. Fill in the correct code.
Click Save.
If there is a page that doesn't need to be uploaded, then you can select Delete for the specific page.
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